How can we help?
Real humans, fast answers. No ticket numbers, no chatbots.
Top questions
Do buyer's agents need an account or an app?+−
No. They get one text with a link. The form opens in the browser, takes three taps, and they're done. Nothing to install, nothing to sign into.
Is feedback anonymous to my seller?+−
Always. Your seller report says “Buyer's agent”, never a name or number. You see who said what; your seller never does.
How do showings get in?+−
Three ways: add them manually in 10 seconds, auto-forward your ShowingTime confirmation emails so they land in a review queue you confirm with one tap each, or post the QR sign rider at the property and let the buyer's agent check themselves in.
What if an agent never answers?+−
We send one automated reminder at 24 hours, then stop. You can nudge once manually, so it is at most 3 texts about a showing, plus at most one courtesy note per listing if it goes under contract. Anti-spam is a feature. Agents keep answering Showfeed because we never pester them.
Can I cancel anytime?+−
Yes. One confirmation screen and no retention tricks. Cancelling does not delete anything: your listings, reports and response history stay in the account, and every seller report link you already shared keeps working.