Showfeed vs eAgentFeedback and Profusion360
Both products send showing agents an emailed questionnaire and give sellers a login to view feedback. Showfeed texts a three-tap form that opens without an account, and gives the seller a live link rather than a portal. The real difference is delivery channel and form length, which is what sets response rates.
Last updated
What these products are
eAgentFeedback and Profusion360's eAgent360 are long-running showing feedback systems built around the same model: when a showing happens, the system emails the showing agent an online questionnaire, collects the answers, and makes them available to the listing agent and to the seller.
Both describe a seller-facing side where the seller signs into a page to view feedback, and both describe reports that can be sent automatically on a schedule. Profusion360 additionally markets LockboxSync, which captures the showing agent's details automatically when a lockbox is accessed.
This is a mature category and these are not toy products. The question worth asking is not whether they collect feedback, it is what share of buyer's agents complete the thing they send.
Side by side
Verified from each vendor's public pages in August 2026. Where their materials do not describe something, this table says so rather than asserting the product lacks it.
| Showfeed | eAgentFeedback / Profusion360 | |
|---|---|---|
| How the request arrives | SMS, with email as the fallback | Email questionnaire; SMS not described in their public materials |
| Form length | Three taps, no typing required | Customizable online questionnaire |
| Responder needs an account | No, the link opens the form | Not stated in their public materials |
| What the seller gets | A live link, no login, plus a weekly digest | A seller login page, plus reports on a set interval |
| Automatic showing capture | Forwarded confirmation emails, or a QR sign rider | LockboxSync captures the agent from lockbox access |
| Voice reply transcription | Yes | Not described publicly |
| Published pricing | Yes: free tier, $29/month, $290/year | Not published on the pages we could read |
Email versus text is most of the difference
A buyer's agent triages email and reads texts. Listing alerts, transaction paperwork, MLS notifications and marketing all land in the same inbox as a feedback questionnaire, and the questionnaire is the only one of those with no consequence for ignoring it.
That is not a knock on the form at the other end of the email. It is that the channel caps the outcome before the form is ever seen. Any product whose primary delivery is email is competing for attention in the place where a working agent has the least of it.
The same logic applies to form length. A customizable questionnaire is a feature from the listing agent's point of view and a cost from the responder's, and the responder is the one deciding whether this happens. Customization tends to make forms longer, because everyone has one more question they would like answered.
The seller login is the other one
Asking a home seller to create an account and sign in to see how their showings went is a small ask that a surprising number of sellers never complete. People in their sixties selling a house they have owned for thirty years do not want another password.
A link that opens the report immediately, on a phone, with nothing to remember, gets looked at. That is the entire design argument for Showfeed's report being a token URL rather than a portal, and it is also why the weekly digest arrives by email rather than waiting to be fetched.
It is a real trade. A portal can hold more, and a link has to be treated as semi-private, which is why Showfeed's reports never name a responding agent and are kept out of search indexes.
Where they are genuinely better
Lockbox integration. Capturing the showing agent automatically the moment a Supra or SentriLock box is opened is better showing capture than anything Showfeed does, and capture is the step where a manual process actually fails.
Showfeed's answer to the same problem is forwarding your showing confirmation emails, or a QR sign rider the agent scans on arrival. Both work and neither is as automatic as a lockbox event.
If your market runs on a lockbox system these products integrate with, and capture is your bottleneck rather than response rate, that integration is a real reason to pick them.